Laptop keyboard failure, automatic typing w key. Hardware problem, need to replace the keyboard.

[abcd123489352]

Laptop keyboard failure, automatic typing w key. Hardware problem, need to replace the keyboard.

[VikramTheGreat]

Hi @abcd123489352,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your OMEN 17.3-inch Gaming Laptop PC 17-ck1000 (509V8AV) is experiencing automatic typing of the "W" key; this is likely due to a keyboard hardware fault or driver/software glitch. Here's how to troubleshoot it:

1. Basic Checks

• Clean the keyboard: Gently remove any dust or debris around the "W" key.
• Check for physical damage: Is the key stuck or loose?

2. External Keyboard Test

• Connect a USB or Bluetooth keyboard.
• If the external keyboard works fine, the issue is likely with the built-in keyboard hardware.

3. Boot into BIOS

• Restart your laptop and press F10 repeatedly to enter BIOS.
• If the "W" key types automatically in BIOS, it's a hardware issue.
• If not, it may be a software/driver issue.

4. Update or Reinstall Keyboard Driver

• Open Device Manager > Keyboards.
• Right-click the keyboard and choose Uninstall device.
• Restart your laptop to reinstall the driver automatically.

5. Run HP Diagnostics

• Use HP’s built-in tool to test the keyboard:
  • Press Esc repeatedly at startup, then F2.
  • Select Component Tests > Keyboard Test.

🔗 HP PC Hardware Diagnostics | HP® Support

6. Check for BIOS and Firmware Updates

• Use HP Support Assistant to update BIOS and drivers:
  • 🔗 HP Support Assistant | HP® Support

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat