Laptop keyboard has stopped working

[OxNoj]

The keyboard to my HP 17.3 inch Laptop PC 17 started to act up yesterday when playing a game. I noticed when using my mouse, I wasn't receiving expected results. When pressing keys, either nothing happened or I got different characters. Upon restart, the numbers pad wouldn't work and I had to use the visual keyboard bit type in info backwards. It also seemed like the right shift button and space bar were locked but not physically. I ran the diagnostic test and the keyboard came back as needing repair. A wireless keyboard cam be connected amd works fine. There hasnt been a spill or any inflicted damage to the keyboard. The laptop is a little over a year old amd the warranty ran out October of last year. I've never encountered such an issue before.

[Irfan_06]

Hi @OxNoj,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop keyboard.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Install all the pending updates for the Windows operating system following the below steps if it boots into windows.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[OxNoj]

Hello Irwin6: Thank you for this information. It's greatly appreciated. Edited: Shoot, it went back to the same behavior. I will have to take it in to be looked at. This is the weirdest thing. Intermittent issues surrounding the keyboard that makes it impossible to use. Thanks for you help!

[Irfan_06]

Hi @OxNoj,

Were you able to run the keyboard test and did it pass?

If the keyboard test has passed, kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support