Laptop lcd issue

[salmanalfarizir]

Recently i bought a new hp laptop, but i realised there is some issue with the lcd, when it should be a solid black wallpaper i noticed some yellow-ish part on the edge of the upper screen. when i check my other hp laptop, the older one didn't show this kind of issue. What caused this and what should i do? p.s. i already change the lcd once when i consult this problem with the hp service center, and it only recovers a little bit.

[DavidSMP · Accepted solution]

Hi @salmanalfarizir,

. Good day.  A very warm welcome to you. I came across the post regarding the computer having display issues. I will be delighted to assist you with this.

Superb description, c and splendid diagnosis of the issue before posting. Kudos to you on that score.  Thanks for doing business with HP.I take it as a privilege to share this platform with you.

• Did you hook up the computer to an external screen such as a TV via HDMI cable, to isolate the issue?

.You’ve done all the basic deductions and diagnosis to assess the issue correctly. You've contact HP phone support and the issue still persists. So please contact HP phone support again to get the unit serviced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you. If it is deduced as accidental damage, then support could be fee-based.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[salmanalfarizir]

Thank you DavidSMP! I didn't think I'll get a quick response like this. Actually I already got the unit serviced, and fortunately the yellow-ish side of the screen decreased, and I'm okay with it. But recently, the HP costumer service contact me to do the follow up, then I explain the condition, and they said they'll contact me again. So far, I think the HP team is doing very great, and it's a right decision to choose the HP brand. Once again, thank you for your help!

[DavidSMP]

Hi @salmanalfarizir,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂