Laptop left hinge damaged, part of case broken off spontaneously

[Laval9]

My HP 17 laptop left hinge broke and the left corner case is broken off in a 2 inch section over the power cord insert (I have the power cord taped in place). The laptop was not dropped or damaged by me. I cannot open or close the laptop or move it without concern that more of the case will break off or the insides of the laptop shift (I had to call in help the two times the power cord became unplugged). I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help. Originally purchased from Costco for business/study use.

[Sneha_01]

Hi @Laval9,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Laval9]

Rachel, 

That link put me in Virtual Support help which is droning on about swollen batteries.  I appreciate your response but I'd really like HP to fix this as its obviously a design/mfg issue and happening to quite a few people with HP laptops, not just me.