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‎04-04-2021 01:40 AM

HP Recommended
Product: HP 250 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Today when I tried to open my laptop lid (usual thing), it got stuck and I heard a cracking sound and I can see internal parts through the gap created between left hinge and panel. Even it is not closing symmetrically.

I got to know that this is very common problem with hp G6 and G7 laptops.

Plz help me as I can't work on my laptop due to fear of impending hardware failure although all softwares seem to work fine.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2021 05:08 AM

HP Recommended

@MayankVijay

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-05-2021 05:08 AM

HP Recommended

@MayankVijay

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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