Laptop losing battery power while turned off – any solution?

[Squicky]

Hello HP Community,

I have an older laptop that I have been very happy with so far:
HP Omen 15-ce012ng (Intel Core i7-7700HQ, 16 GB RAM, 1TB HDD, 2TB SSD, NVIDIA GeForce GTX 1050 2GB).

The device is about 5 years old, no longer under warranty, and has a small hardware issue:

When the laptop is completely shut down (not in standby mode, Windows 10), the battery loses 10 to 15% charge per day.

After one week of being turned off, the battery is often completely or almost completely drained.

No external devices (USB, HDMI, etc.) are connected.
Wake on LAN/WiFi and USB charging are disabled.

A defective or old battery does not seem to be the cause:
I fully charged the battery, disconnected it from the motherboard, and reconnected it two weeks later → It still had 98% charge.

I first noticed this problem about a year ago. Initially, the battery lost only 2-3% per day, but now it's 10-15% per day.

A friend of mine bought the same laptop shortly after I did – and his device has the exact same issue.

I suspect that a faulty component on the motherboard is continuously drawing power, even when the laptop is turned off.

A professional repair would likely be too expensive and not worth it.
That’s why I’d like to try fixing the issue myself.

My questions:

Does anyone have an idea which component might be causing this issue?
Is this a known problem, or is there already a solution?
Could an HP employee check the knowledge base or ask the technical team about this issue?

Thank you for your help!

[erico]

What you don't get is that 100% full charge today is not the same as 100% full charge five years later.

The lithium ion battery is not meant to last five years. That is why the battery warranty is for one year.

I suggest that you replace the battery with a genuine HP compatible replacement unit.

If you had provided me with an HP Product name  or product number of your laptop I could have provided you with the compatible battery part number.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know the hardware configuration of the laptop that you own.

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.

[Squicky]

Hello @Erico

The HP Product name or product number is "HP Omen 15-ce012ng".

When the battery is not connected to the mainboard, the battery keeps its charge for weeks. But when the battery is connected to the mainboard, the laptop loses about 10 to 15% of its battery charge per day, even when it is completely turned off.

With this small test, I come to the understanding that the mainboard or a component on the mainboard is defective and constantly consumes (some) power.
I don't think the battery is that defective. Or?

[erico]

What I stated about the battery and its service life is actual.

Read through the forum to gain more insight into how long a laptop batter lasts.

If the battery charges and you can still boot to Windows, the battery is the source of the problem.

Current storage capacity diminishes over time.  That is why they are only warrantied for a year. Only six months  warranty is given for replacement batteries in India.

[Squicky]

Yes, the battery capacity is not as high as it was in the beginning. But when the battery is fully charged and the laptop is used normally, it still lasts quite a long time.

But:
If the battery were defective, it would also discharge on its own when not connected to the motherboard.
Why does not the battery lose charge when it is not connected to the motherboard?

Why does the battery lose charge only when it is connected to the motherboard?

[erico]

I suggest that you use the Windows Battery-report.

If you wait too long to replace the battery and it stops working, the BIOS will become corrupt and your laptop will no longer boot to Windows.