Laptop not charging even when plugged in

[ymrben]

Hello,
My HP laptop has recently stopped charging even when the charger is plugged in. The battery icon shows “Plugged in, not charging”. I have already tried the following steps but the issue persists:

Checked with a different charger

Removed and reinserted the battery

Updated BIOS and battery drivers

Performed a hard reset

The problem started suddenly and now the laptop only works when plugged in. Please advise how to fix this issue or if a hardware replacement is needed.

Thank you.

[Raj_05]

Hi @ymrben,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop is showing "Plugged in, not charging," and you've already tried several troubleshooting steps, here are a few additional suggestions.

Check the Power Adapter and Battery Connection:

• Ensure the power adapter is properly connected and that the LED light near the power port is lit.
• Check for any physical damage to the power adapter and cable.
• Reseat the battery firmly and ensure there are no visible signs of damage to the battery connectors.

Battery Calibration:

• Sometimes recalibrating the battery can resolve charging issues. To do this, let the battery drain down to 0% and then recharge it fully to 100% without interruptions.

Battery Health Check:

• Run the HP Battery Check tool via HP Support Assistant to assess the battery condition. This tool will provide information on whether the battery needs replacement.

Reset Power Management Settings:

• Go to Device Manager > Batteries > Right-click on Microsoft ACPI-Compliant Control Method Battery and select "Uninstall device."
• Then, restart your laptop. The driver will be reinstalled automatically.

Check for System Updates:

• Ensure that your operating system is updated. Sometimes system updates can resolve compatibility issues with charging.

Hardware Check:

• If possible, test with another known working battery or charger to rule out hardware faults.
• Inspect the charging port for any debris or damage.

If after trying these steps the issue still persists, it might indicate a hardware issue with either the battery, charging port, or the motherboard.

I hope this helps.

Take care and have a good day.

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