Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-09-2021 12:16 PM

HP Recommended
Product: Elitebook 8440p
Operating System: Microsoft Windows 10 (64-bit)

I purchased a 240 GB Crucial BX500 SSD to upgrade and the adapter cable to connect to my laptop. When plugged into the USB port, the lights on the adapter are lit, but the laptop isn't acknowledging the SSD drive is connected. When I ran the Acronis cloning software (as specified by Crucial), I get an error message that says "this product requires at least on Crucial SSD be installed in your system", so it's obviously not recognizing the SSD.

 

Any suggestions?

5 REPLIES 5

‎01-09-2021 12:24 PM

HP Recommended

@mickeyg4 

 

Can other machine see SSD with SAME connection ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-09-2021 12:46 PM

HP Recommended

Good idea....I just tried connecting to a different laptop and that one isn't recognizing the USB connection either.

 

Is there such a thing as an incompatible cable? It connects fine to the drive and the other end has a split USB with 2 plugs. Could it be a bad cable?

Was this reply helpful? Yes No

‎01-09-2021 12:48 PM

HP Recommended

Also, here's the cable:

https://www.amazon.com/dp/B01JUBGRAQ?psc=1&ref=ppx_pop_dt_b_product_details

Was this reply helpful? Yes No

‎01-09-2021 01:03 PM

HP Recommended

@mickeyg4 

 

Interesting, vendor of the adapter says it is ONLY compatible with Mac (Apple), not Windows. You may have to initialize the drive BUT you can't because machine won't accept adapter.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-09-2021 01:10 PM

HP Recommended

Weird.....It doesn't say that in the product description on Amazon and actually lists all the Windows compatibilities.

Guess I'll return for the correct cable.....

 

Any suggestions as to one that will work properly?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.