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14-ck0102TU
Microsoft Windows 10 (64-bit)

My laptop suddenly not turning on, I thought the battery went dead so I charged it, but there's no charging light as well. But the battery (under the laptop) is warm whenever I connect my laptop with the charger, so I guess the charger adaptor is working fine.

 

I tried pressing the power button for a couple of minutes but no signs of it turning on, no sound, no blinking lights at the capslock etc. The laptop has non-removable battery. Please advise me what to do. Thanks in advance! 

2 REPLIES 2
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@camzcamzzcamzzz 

The nonremovable batteries in laptops are generally the newer Lithium Ion types and those get hot when ever a charging current is applied to them -- even if they will not hold a charge.  I've had this happen regularly with older smartphones that use the same kind of battery.

 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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Thank you for the assistance. Sad to hear that, though. 😔😔

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