Laptop not turning on

[Gabri_1]

So first my laptop stopped charging even while plugged in. it turned off when the percentage was on 0.

I then bought a new battery, but it's like the new battery isn't even working, while I know for a fact that I bought the right one.

I'm starting to think it's not the battery that's bad, but that there is something else wrong. 

[Kuroi_Kenshi]

Hi @Gabri_1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding charging issues on the HP Notebook 15s-fq1000nb!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the power adapter.

• Ensure proper connection: Check if the power adapter is securely connected to your laptop and the wall outlet.
• Test with another outlet: Try using a different electrical outlet to rule out any issues with the current outlet.
• Inspect the adapter: Look for any signs of damage on the power adapter or cord. If possible, test with another compatible charger.

Battery Connection

• Proper installation: Ensure the new battery was installed correctly according to HP's guidelines.
• Reboot system: With the new battery installed, restart your computer to ensure the system properly recognizes it.

Update System Software

• BIOS update: Verify if there's a BIOS update available for your HP Notebook that might address charging issues.
• Driver update: Ensure all system drivers are up-to-date, especially power management drivers.

Battery Status Check

• Battery report: Generate a battery report using Windows. This can provide insights into the battery health and efficiency.
• Battery Test: Use HP's built-in hardware diagnostics to run a battery test.

Check Charging Port

• Inspect the charging port: Look for debris or damage in the charging port that might prevent proper contact with the adapter.

Software and Hardware Diagnostics

• HP PC Hardware Diagnostics: Use HP Diagnostics software to check the battery, adapter, and connection health.
• Hard Reset: Perform a hard reset by turning off the laptop, disconnecting the power adapter and battery, and pressing the power button for 15 seconds. Then, reconnect and try charging again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,