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Abd3l
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Laptop not using nvidia gpu

Pavillon gaming 15
Microsoft Windows 10 (64-bit)

I just got this laptop and installed windows on it myself while also updating all the drivers needed for it 

Now when i try to open a game on it i get 5 fps or 10 fps and note this is at the lowest settings possible 

Tried to set nvidia as default from desktop and from the nvidia control panel also tried to deactivate the integrated intel gpu try everything i could possibly think of to make the game or anything to that matter use the nvidia gpu nothing works i still get 0% usage on it when i start the game and get my 5 fps 

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HP Support Agent
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Laptop not using nvidia gpu

@Abd3l,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand you are facing issues with FPS drop when playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you install all the drivers from the HP website?

Have you installed all the Windows updates on the computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Abd3l
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Solved!

Laptop not using nvidia gpu

Apparently the problem was the intel graphics drivers were not up to date and my laptop has no mux to switch directly to nvidia so those drivers are a must as soon as i installed the drivers and rebooted the system i got 220 fps and the nvidia was being used so yeah thank you gor your help ❤️

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HP Support Agent
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Laptop not using nvidia gpu

@Abd3l,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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