Laptop only starts charging when lid is closed or monitor is off

[Misstyfoot]

Yesterday I go to plug in my AC adapter/charger into my laptop, as my battery was getting low, and it wouldn't charge. If I plug it in while the monitor is open, the light is white, and there is no idication that the laptop "recongizes" it being plugged in, however, if I plug it in while it's open, and then close the loptop lid, the light will turn orange and starts charging, and I can open the lid back up, and it's charging as I type and all.

I also just discovered that if I turn the screen off (not the computer) and plug the charger in, the light will turn orange (or if if I plug it in and then turn off the monitor, it'll turn orange after a few seconds and start charging. I turn it back on and it's still charging). I don't get it. I've only had this laptop for 6 months, and I don't think there is a pin or anything broken in it? I ran a batter diagnostic, and it says the battery was found and no other issues were found when I ran a full diagnostics on the computer. I'm baffled.

I am considering getting a new charger for it, but I don't know if there is something else that I can do that is easibly fixable?

[CherylG · Accepted solution]

Did you also test the charger? Did you use F2 System Diagnostics to test? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and open Component Tests>Power.

You have a 1 year warranty to get this resolved. Click continue as guest here:

https://support.hp.com/us-en/contact-hp

[Misstyfoot]

I’ve already sent it off. Was told it was probably a battery controller malfunction.