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Laptop overheating due to low fan speed

HP Pavilion Power Laptop 15-cb0xx
Microsoft Windows 10 (64-bit)

Hi!

My laptop has been overheating while gaming. GPU temperatures are fine but CPU hits 70°C after playing for like 10 minutes. After that CPU starts to thermal throttle (clockspeed drops from 3.1GHz to ~2.3GHz).

I have been trying to solve the issue with cooling pad and gaming next to an open window (-5°C outside) but the CPU still thermal throttles.

I think the problem here is that while cooled with external cooler the laptops fans barely spin at all. Does anyone know how to "fix" this? I have tried to control the fan speed with some software but it does't seem to work 😞

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Laptop overheating due to low fan speed

@Begg1s,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the laptop is overheating when gaming.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Laptop overheating due to low fan speed

Unfortunately neither method worked 😞

Computer still overheats after a while of gaming. I also tried cleaning the dust inside my laptop but that didn't solve the problem either.

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Laptop overheating due to low fan speed

@Begg1s,

 

I recommend you run a system test on the computer to make sure that there is no hardware issue.

 

Follow the steps in the below article to run the system test.

 

https://support.hp.com/in-en/document/c03467259

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Laptop overheating due to low fan speed

I ran the tests and it doesn't seem to be a hardware issue.

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Laptop overheating due to low fan speed

@Begg1s,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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I will try that.

Thanks!

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@Begg1s Alright, keep us posted,

If you need anything else.

Riddle_Decipher
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