Laptop overheating due to low fan speed

[Begg1s]

Hi!

My laptop has been overheating while gaming. GPU temperatures are fine but CPU hits 70°C after playing for like 10 minutes. After that CPU starts to thermal throttle (clockspeed drops from 3.1GHz to ~2.3GHz).

I have been trying to solve the issue with cooling pad and gaming next to an open window (-5°C outside) but the CPU still thermal throttles.

I think the problem here is that while cooled with external cooler the laptops fans barely spin at all. Does anyone know how to "fix" this? I have tried to control the fan speed with some software but it does't seem to work 😞

[The_Fossette]

@Begg1s,

Welcome to the HP Support Community!

I reviewed your post and I understand that the laptop is overheating when gaming.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Begg1s]

Unfortunately neither method worked 😞

Computer still overheats after a while of gaming. I also tried cleaning the dust inside my laptop but that didn't solve the problem either.

[The_Fossette]

@Begg1s,

I recommend you run a system test on the computer to make sure that there is no hardware issue.

Follow the steps in the below article to run the system test.

https://support.hp.com/in-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Begg1s]

I ran the tests and it doesn't seem to be a hardware issue.

[The_Fossette · Accepted solution]

@Begg1s,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Begg1s]

I will try that.

Thanks!

[Riddle_Decipher]

@Begg1s Alright, keep us posted,

If you need anything else.