Laptop overheating

[askin101]

Have a. 14 ultabook i bought this summer but just started using it. Bottom gets very hot to the point I can't put it on my lap. I'm was hoping that there was a link or something. Says laptop 14-dq0xxx.  Thx

[askin101]

Also, I bought it July this year on Amazon. Go to hp support website says warranty expires 8/1/2025!

[Hawks_Eye]

Hi @askin101 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing those details — it helps frame the situation. Before we look at possible causes or solutions, I’d like to understand a bit more about how the overheating shows up in your day‑to‑day use so we can isolate whether it’s hardware, environment, or workload related:

• Usage pattern: What kinds of tasks are you running when it gets hot — browsing, streaming, office apps, or heavier workloads like gaming or video editing?
• Surface & environment: Are you typically using the laptop on a desk, bed, or lap? And is the room temperature fairly warm or moderate?
• Fan behavior: Do you hear the fans ramping up when the bottom gets hot, or does it feel like the system is heating without much airflow?
• Power settings: Is Windows set to “Balanced,” “Best performance,” or “Best power efficiency”?
• Updates & drivers: Since you just started using it, have you run Windows Update or HP Support Assistant to bring firmware and drivers current?
• Battery/charging: Does the heating happen only when plugged in, or also when running on battery?
• Duration: How quickly does it become uncomfortable — within minutes of use, or only after extended sessions?

These details will help narrow down whether the heat is expected for the model, a ventilation issue, or something that needs warranty attention. Could you share a bit more about those points so we can pinpoint the root cause?

The warranty at times gets accounted for in the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

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Take care, and have an amazing day!

Regards, 

Hawks_Eye