Laptop ramdomly freezes after upgrate HDD to SSD

[PhanVanBinh]

One year ago, I bought a hp envy m6-ar004dx and it work ok. 2 weeks ago, I upgrate from HDD (WD slim 1TB) to SSD (Silicon Powser 240G). First time all thing ok but 1 week ago my laptop ramdomly freezes (I can move mouse point but can't open applications and at open resource manager disk is 100% but all processing can't read and write to SSD (0kB/s)) So that i have to shutdown by long press power button then the laptop can't startup (freezes at hp logo screen). I tried to do some things: reinstall windows (it is display 0x8007045d error when format parttition so that i had to erase SSD), erase SSD, update BIOS, reset default BIOS, checking RAM and SSD (it is OK), replace other SSD but the laptop work nomally about 2 day then it frezzes and can't startup. Now I replace SSD by the old HDD all thing ok. Please help me how can i upgrate SSD.

[Chimney_83 · Accepted solution]

Greetings @PhanVanBinh, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer freezing while using SSD and works fine with HDD. 

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you tried updating the BIOS?

Disclaimer: HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk.

When the computer is working fine with HDD, run HP Support Assistant to make sure BIOS and chipset are updated. Click here to know about HPSA.

Check if there is any firmware update available for the SSD, if available install it on the SSD. 

Boot the computer to BIOS, under security, disable legacy boot and enable secure boot. 

Save and Exit BIOS and check. 

If the issue persists, when the computer is booting with the SSD.

Open disk management. (right-click on the Windows button)

Right-click on the C drive and select Properties.

On the General Tab towards the bottom, you have an option to Uncheck "Allow files on this drive to have contents indexed in addition to file properties".

Click on ok after unchecking the indexed option.

Let me know how it goes. 

[PhanVanBinh]

Thank for your helping. I have to testing few days so that i response late. Now, my laptop working ok without freezes.

[MKazi]

@PhanVanBinh

Hi,

as @Chimney_83 is out of the office today, I'm replying to you.

Glad to know that the laptop is working fine. Feel free to keep us posted for any help. Cheers! 🙂