Laptop randomly turns off.

[Ryan83]

Hi,

My windows 11 laptop when unplugged randomly turns off (same as when you hold the power button).

It doesn't happen all the time but a few times. I don't know if its because of overheating but I doubt it.

Any help appreciated.

https://support.hp.com/au-en/document/c06177248

[Rainbow23]

Hi @Ryan83,
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

I see that your notebook randomly turns off.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

Let me know if this works.
Take care and have a good day.

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