Laptop remaining at current charge instead of increasing when plugged in

[Mi60]

My hp laptop isn't charging.

When I plug it in it remains at the same charge it was when I plugged it in instead of increasing. What is the problem or what can I do to try and resolve the issue of my laptop not charging.

The laptop model is: 15s-fq5016ni

[BeemerBiker]

Please run the battery report and post the summery
you run the battery report by bringing up the administrator command window and running

powercfg/batteryreport

as shown below


After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and paste a small image if you want.
Battery should last about 5 years but less for gaming systems.

Have you done a battery calibration?

Possibly this will fix the problem as the battery may actual be fully charged but the laptop does not know it.

I looked at your BIOS revision history and did not see any "fix" for a battery so I cannot recommend a BIOS update.

Have you run diagnostics?

Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

[erico]

From what I see in the manuals, your laptop is from around the 2019 market year.

With that in mind, consider that laptop batteries do not last forever.  Most people get about two to three years of service life from a laptop battery.

If your laptop still powers on with the power adapter connected, that shows that your charging/power circuit is operating normally.

It is time to replace the battery with a new compatible unit.

The Maintenance & Service guide for your laptop. (for parts reference)

https://h10032.www1.hp.com/ctg/Manual/c08289069.pdf

The replacement battery  description and HP Part Number

(3 cell, 41 Wh)                              L11119-855

You can replace it yourself or have it done at a laptop shop.

There are videos online describing the replacement procedure on YouTube.