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‎01-13-2019 04:45 PM

HP Recommended
Product: Envy X 360
Operating System: Microsoft Windows 10 (64-bit)

My laptop's charging slot got burnt. Do you charge for repairing? Even if it is under warranty? If yes.. how much would be the cost. 

4 REPLIES 4

‎01-13-2019 04:54 PM - edited ‎01-13-2019 04:56 PM

HP Recommended

This is a user forum not HP Parts or Repair. If its not under warranty HP would charge to repalr and charge a lot. If its under warranty it is free. How did the short circuit happen? This will detemine if its covered by the warranty. Where are you located (country)?

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‎01-14-2019 03:17 PM

HP Recommended

After plugging in the charger, I just turned on the switch that's it, it got burnt( may be due to Voltage difference). I am living in Italy. And can you please help me out with the service centre in Rome. I have tried locating but didn't find one. & Yes my laptop has 6 months warranty left. 

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‎01-14-2019 03:24 PM

HP Recommended

I found this on an old thread:

 

+39 02 3859 1308

 

These days it is best to start online:

 

https://support.hp.com/it-it/contact-hp

 

At some point in the process you will be provided a phone number to call

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‎01-14-2019 03:30 PM

HP Recommended

Thank you so much. 

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