Laptop screen broken, When plugged in not charging

[Kalkuff]

I have an HP 2000-2c29WM laptop Product# D1E81UA#ABA. The screen is broken, and when I plug it in it says plugged in, not charging. How could I fix either of these? If it is possible, I would like to fix the charging problem myself and the screen repair with a professional.

[visruth · Accepted solution]

Hi,


Did both happen together? How did it happen?

For broken screen, you need this HP part replacement:

Part No: 689690-001
Description: 15.6-inch LED BrightView HD display panel - Raw panel only

Online sellers: $50
https://www.amazon.com/15-6-Glossy-Screen-HP-689690-001/dp/B00897ZYFW

http://www.ebay.com/itm/360910438940?_mwBanner=1

HP part store: $150
https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=C25017D46FB64C09B93EBDCD39199671&SearchIn=P...

For battery issue, try testing your battery from HP support assistant software first.


Regards

Visruth

[Kalkuff]

The battery problem has been that way ever since I first connected it to a TV, the cracked screen happened when it fell between 2 recliners and they smushed the laptop. It still works when plugged in, but the screen is cracked and half of it is black and I can barely see anything.

[visruth]

Do a hard reset first for battery issue.
http://support.hp.com/in-en/document/c01684768

Have you finished battery test?

[Kalkuff]

I can't actually do the battery check, the screen is so bad that I can't see what I'm doing. All I see is half of the background.

[Kalkuff]

I also did a hard reset last week to see if that would fix it. I'm not sure if it worked, because I only let it charge for a few seconds. I haven't charged it yet to see if it works.

[visruth]

Try to connect to external monitor temporarily and try testing battery.

Do let me know the result, cell voltages, cycle count, capacity etc.

[Kalkuff]

Okay, I'll try to do that. Thank you!

[visruth]

Sure, You're welcome.