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‎01-20-2020 10:58 AM

HP Recommended
Product: 15-db0997na
Operating System: Microsoft Windows 10 (64-bit)

I am not a 100% sure if this is a hardware issue so I aplogise if this is wrong place to put it.

 

I was using laptop and left it for a few minutes to go into another room to do something. Came back and the screen looked like this. Sorry photo is sideways,  not sure why. Is this a fault in screen? Do I need to just call HP for repair? Only had Laptop about 6 weeks.

 

20200120_174143.jpg

 

 

2 REPLIES 2

‎01-21-2020 08:35 AM - edited ‎01-21-2020 08:53 AM

HP Recommended

Can anyone advise the email address for the CEO of HP in UK? Or even postal address here in UK. Have had horrible experience today trying to get my screen sorted, been accused of all sorts by people I spoke with.

 

Thanks in advance.

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‎01-22-2020 02:38 PM

HP Recommended

@smc381 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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