Laptop screen repair

[Runninggirl45]

Hi 

just wondered if anyone else has had problems with HP service/repair? My laptop has a cracked screen which I contacted HP about to be repaired- was told it would have to be sent away but was easy to organise. It would be collected, assessed, a price confirmed and then the work done. Expected time period was about 2weeks beginning to end. So I contacted via WhatsApp- got given a case number, told to expect contact within 2-3 days. 8 days later I’m chasing them to be told that I should get a quote in 2-3days and to pay upfront before they will collect. No one will give me an idea of cost as I was told it could only be given on assessment so why the upfront payment. I’m being told something different every time I make contact. All the WhatsApp contact people seem utterly clueless and working off a crib sheet. Today’s told me they knew how I felt because they’d feel the same. Really? I’d only given them the case number and the time waited. Mentioned nothing about how I was feeling!! 
I’m definitely feeling less than impressed now!

Has anyone had a positive experience?

and can anyone advise on what the expected cost may be for a screen repair. It’s still under warranty so I’m reluctant to use an independent repair as I imagine that will affect the warranty in the future. 
thanks 

[Nirvana_95]

Hi @Runninggirl45

Welcome to the HP Support Community. I'd like to help!  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

Thank you for visiting the HP Support Community. 

[Runninggirl45]

I’ve had a quote from HP for a basic screen repair - £405!!!!!!! Which, frankly, I find ridiculous. I only paid £479 for it new, and it’s available to buy again at just £429. How can HP justify charging this kind of money? It’s daylight robbery and as far away from claims by the company to be moving towards greener/environmental efforts as it can go. The message I’m getting from HP is that my less than 2yo laptop is worthless and I should buy a new one.

Madness