01-24-2020 11:20 AM
About a month ago, I noticed my laptop was showing plugged in, but wasn't charging. I googled the issue & found a fix that involved uninstalling the ACPI-Compliant Control Method Battery driver. This worked... for a time.
Yesterday, I noticed it happened again - the laptop is plugged in, but not charging. The fix I found before didn't work this time (I tried it 3 times). I ran the HP Hardware Diagnostics tool to scan the battery - it passed, though the charge state was 'not available'. The AC Adapter passed, too. As far as I know, all of my drivers are updated and I've used the HP Support Assistant to make sure everything else is updated & working properly. Short of taking this somewhere to get fixed, do I have any other options? Sadly, the warranty expired back in December (which is conveniently right around when the battery issue first started). Also, I cannot remove the battery from this model. Any advice would be appreciated. Thanks!
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01-24-2020 01:13 PM
The battery CAN be removed it just requires opening the case. Can you provide the advanced results of the battery test? The simple pass/fail can be misleading and mask some issues that require battery replacement.
01-25-2020 06:13 AM - edited 01-25-2020 06:16 AM
These are from the HP Hardware Diagnostics (188.8.131.52) -
Primary_Temperature: 23deg C
Primary_SerialNumber: 00153 05/11/2018
Regarding removing the battery - I am really leery of disassembling a laptop, even if it's just to pop the back off & remove the battery. And I don't have have a small enough screwdriver to do so anyway. Is removing the battery crucial for that fix to work? The response I found said it wasn't and it worked last time without doing so.