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soldiermom1973
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Laptop showing plugged in, not charging

Pavilion 2019 Flagship 4PY21UA#ABA
Microsoft Windows 10 (64-bit)

About a month ago, I noticed my laptop was showing plugged in, but wasn't charging.  I googled the issue & found a fix that involved uninstalling the ACPI-Compliant Control Method Battery driver.  This worked...  for a time.

 

Yesterday, I noticed it happened again - the laptop is plugged in, but not charging.  The fix I found before didn't work this time (I tried it 3 times).  I ran the HP Hardware Diagnostics tool to scan the battery - it passed, though the charge state was 'not available'.  The AC Adapter passed, too.  As far as I know, all of my drivers are updated and I've used the HP Support Assistant to make sure everything else is updated & working properly.  Short of taking this somewhere to get fixed, do I have any other options?  Sadly, the warranty expired back in December (which is conveniently right around when the battery issue first started).  Also, I cannot remove the battery from this model.  Any advice would be appreciated.  Thanks!

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Laptop showing plugged in, not charging

The battery CAN be removed it just requires opening the case. Can you provide the advanced results of the battery test? The simple pass/fail can be misleading and mask some issues that require battery replacement. 

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soldiermom1973
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Laptop showing plugged in, not charging

These are from the HP Hardware Diagnostics (1.6.2.0) -

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK

Primary_DesignCapacity: 4550mAh

Primary_FullChargeCapacity: 4393mAh

Primary_RemainingCapacity: 4097mAh

Primary_MaxError: 1

Primary_CycleCount: 2

Primary_Temperature: 23deg C

Primary_Voltage: 12785mV

Primary_Current: 0mA

Primary_DesignVoltage: 11550mV

Primary_Status: 192

Primary_CellVoltage1: 4261mV

Primary_CellVoltage2: 4262mV

Primary_CellVoltage3: 4262mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 00153 05/11/2018

Primary_ManufacturerName: 333-1B-4B-A

Primary_BatteryCTNumber: 6GXJU03WYAR4EC

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: Failed

Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 96

Primary_TempAlarm: False

Primary_DeepDischarge: Fals

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: False

Primary_DesignCycleCount: 1000

 

Regarding removing the battery - I am really leery of disassembling a laptop, even if it's just to pop the back off & remove the battery.  And I don't have have a small enough screwdriver to do so anyway.  Is removing the battery crucial for that fix to work?  The response I found said it wasn't and it worked last time without doing so.

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Primary_ChargeControl: Failed

 

The battery needs replacement.

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soldiermom1973
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Well, crap. 


Thanks for taking the time to help me out with this.  I appreciate it.

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