Laptop shutdown on battery power in windows 10

[SaifulRIPSEUan]

I am Facing this problem from last few months , when i use my battery power,when my battery is 100% charged,after 15-30 minutes later,my notebook get shut down automatically, and when i plug it into AC current,then i can make it on again. Please provide me solution. I had gone through the power option setting and my critical charge level is 4%,still i am having the problem,please give me solution for this problem.

[A4Apollo]

Hi! @SaifulRIPSEUan, Thank you for joining the HP Forums!

I understand your laptop shuts down within 15 to 30 minutes when running on battery.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Try updating BIOS on your PC and check if it helps.

Update the BIOS using this link.

Refer this article to know how to run a battery test and calibration on your laptop.

Battery cycle life is the total number of discharge-charge cycles (Figure 1) a battery yields before it can no longer hold a useful amount of charge. Estimating the cycle life of a rechargeable Li-Ion battery is difficult because cycle life is affected by the average operating temperature of the battery and its energy discharge rate.
Basically, higher temperatures and higher energy discharge rates decrease battery cycle life. The operating temperature of the battery depends on the air temperature as well as the heat generated by the notebook itself and by its immediate environment, such as a docking station. The energy discharge (drainage) rate depends on the type of applications running on the notebook and by its power management settings.
For example, running compute-intensive applications such as CAD, gaming, and DVD movies drains the battery faster and decreases its cycle life more than running word processing applications.

Also, refer this document to understand more about lithium-ion batteries.

Hope to hear from you soon!

Have a great day! 🙂

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[SaifulRIPSEUan]

I am unable to update bios using ur link, Pls, see it.

[A4Apollo]

@SaifulRIPSEUan, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned you are unable to update the BIOS the link provided by me.

I have checked the records and found the right versions of BIOS for your PC.

Please update the BIOS using this link.

Let me know if this helps!

Have a great day ahead! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[SaifulRIPSEUan]

Hello there,

I had updated BIOS with that link and Updated successfully, but, still the problem is occuring, i had tried to operate my laptop without AC power, and then after about 30 minutes, my laptop had shut down automatically even without showing the message of shutting down.

[A4Apollo]

@SaifulRIPSEUan, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Did you run a battery test on your PC?

Have you tried checking with a different battery?

Try the steps recommended below.

If the computer starts and you would like to test the AC adapter, use the following steps:
Make sure the power cord and adapter are connected to the system and wall outlet.
Press and hold the power button until the computer turns off completely.
Turn on the computer.
Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
In the UEFI Main menu,    select Component Tests.
In the Component Tests menu, select Power
In the Power menu, select the Battery test.
Run the test and follow the onscreen instructions.
When the test is finished, the results display.

If the battery test fails then replace the battery on your laptop.

Please contact HP support for service options.

Link to contact HP.

Hope to hear to from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SaifulRIPSEUan]

Hey there,

I am seeing just 2option in UEFI menu, 1st one is memory check and another is hard drive check and nothing more, but i had checked the battery test from HP support assistant software and see there is no problem and the adapter is working fine because i can run my laptop in AC power, and i don't have any other batteries for my laptop, please find me a solution.

[A4Apollo]

Hi! @SaifulRIPSEUan, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned you don't have an option to test the battery from F2 on PC.

But the battery test from HP support assistant passed.

Try the steps recommended below.

Connect AC Adapter
In the Startup search for device manager.
Open Device Manager
Click the plus (+) sign next to Batteries category, right-click all of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these).
Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
Shutdown your laptop
Disconnect AC adapter
Insert battery
Connect AC adapter
Check if the issue persists.

Also, change the power options in control panel on your laptop to balanced and check if it helps.

Hope to hear from you soon!

Take Care! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[SaifulRIPSEUan]

@MrRobot

Hey there, I had done all those instructions you had mentioned and tried to operate my laptop on battery power and same thing happened, but you know what, i had observed an strange thing, after starting my laptop with AC power, it just took 5 minutes to get full charged again, i don't know from which percent to 100% , why this weird thing is happenning ,please reply soon. Waiting to hear from you.

[A4Apollo]

@SaifulRIPSEUan, Thanks for your quick response and time.

I appreciate your efforts for trying out the steps.

As you mentioned when you plug the adapter into your laptop the battery charges 100% in 5 minutes.

It looks like it could be an issue with the battery connectors on your laptop which could be faulty due to which battery is unable to charge correctly.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead! 

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!