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‎11-12-2019 07:16 AM

HP Recommended
Product: Pavilion 17-ab005nd
Operating System: Microsoft Windows 10 (64-bit)

My laptop shuts down after 5 mins on battery. Windows says the battery still has 60% when it suddenly shuts down in the same way it would shut down when you pull the battery out.

This started happening very recently, after I re-installed Windows. I never had problems with my battery before.

I already did the HP battery checks, in HP support assistant and also outside of Windows, but the battery checks say the battery is OK. I also tried calibrating the battery by charging it and then running the extensive memory check on repeat, but this didn't work.

 

Here are the results of the HP PC Hardware Diagnostics tool:

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 5700mAh
Primary_FullChargeCapacity: 3872mAh
Primary_RemainingCapacity: 3849mAh
Primary_MaxError: 1 Primary_CycleCount: 336
Primary_Temperature: 25deg C
Primary_Voltage: 12373mV
Primary_Current: 0mA
Primary_DesignVoltage: 10950mV
Primary_Status: 192
Primary_CellVoltage1: 4085mV
Primary_CellVoltage2: 4086mV
Primary_CellVoltage3: 4202mV
Primary_CellVoltage4: 0mV
Primary_SerialNumber: 28736 05/17/2016
Primary_ManufacturerName: 131-22-39
Primary_BatteryCTNumber: 6FRQQ02TZ2640H
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 67
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 300
1 person had the same question
7 REPLIES 7

‎11-12-2019 07:38 AM

HP Recommended

Hi @JeroenRouwhorst ,

 

I wrote a tutorial in which I explained how to invoke Windows battery-report utility. The utility will enable you to make a far better decision on the battery issue.  See the link below this line for the article in the Notebook Knowledge base.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

Based on the information you have provided, my take is that your battery is probably a few years old and near the end of its service life.

 

If you will copy and paste the battery-report test log I will be able to assist you in making a decision on whether or not to replace the original battery with a new one.

 

I also reside in the Netherlands.

The link below this line is for sources for replacement guaranteed compatible batteries for your notebook battery. with some decent prices.

https://www.google.com/search?client=firefox-b-d&q=pavilion+17-ab005nd+replacement+main+batterty

The best price I found is at the link below this line

https://www.hardwarecity.nl/hp-pavilion-17-ab005nd-accu.html?gclid=CjwKCAiAzanuBRAZEiwA5yf4uohHEaQxX...

https://www.google.com/search?client=firefox-b-d&q=pavilion+17-ab005nd+replacement+main+batterty


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-12-2019 07:45 AM - edited ‎11-12-2019 07:50 AM

HP Recommended

Battery report
COMPUTER NAME LAPTOP-MQNNTSD7
SYSTEM PRODUCT NAME HP HP Pavilion Notebook
BIOS F.52 05/02/2019
OS BUILD 18362.1.amd64fre.19h1_release.190318-1202
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2019-11-1215:42:18
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME Primary
MANUFACTURER Hewlett-Packard
SERIAL NUMBER -
CHEMISTRY LION
DESIGN CAPACITY 42.398 mWh
FULL CHARGE CAPACITY 42.398 mWh
CYCLE COUNT -
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2019-11-1214:52:05 Active AC 99 % 42.048 mWh
15:08:33 Active Battery 99 % 42.048 mWh
15:08:44 Active AC 99 % 42.048 mWh
15:42:17 Report generated AC 99 % 42.048 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
2019-11-1215:08:33 Active 0:00:11 - -
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-10-08 - 2019-10-15 8:53:34 - 48:43:40 -
2019-10-15 - 2019-10-22 1:42:09 - 62:20:24 -
2019-10-22 - 2019-10-29 1:28:47 - 16:30:43 -
2019-10-29 0:14:18 - 2:31:37 -
2019-10-30 0:25:36 - 0:22:48 -
2019-10-31 0:02:16 - 3:56:24 -
2019-11-01 0:00:02 - 0:57:16 -
2019-11-02 - - 0:39:59 -
2019-11-03 - - 0:54:46 -
2019-11-04 - - 1:45:33 -
2019-11-05 - - 2:55:02 -
2019-11-06 0:01:14 - 5:04:03 -
2019-11-07 - - 7:18:13 -
2019-11-08 - - 1:53:37 -
2019-11-09 - - 0:01:32 -
2019-11-10 - - - -
2019-11-11 - - - -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2019-10-08 - 2019-10-15 35.241 mWh 35.241 mWh
2019-10-15 - 2019-10-22 36.031 mWh 36.031 mWh
2019-10-22 - 2019-10-29 40.617 mWh 40.617 mWh
2019-10-29 32.938 mWh 32.938 mWh
2019-10-30 32.938 mWh 32.938 mWh
2019-10-31 38.561 mWh 38.561 mWh
2019-11-01 42.398 mWh 42.398 mWh
2019-11-02 42.321 mWh 42.321 mWh
2019-11-03 42.048 mWh 42.048 mWh
2019-11-04 42.048 mWh 42.048 mWh
2019-11-05 42.048 mWh 42.048 mWh
2019-11-06 42.048 mWh 42.048 mWh
2019-11-07 42.048 mWh 42.048 mWh
2019-11-08 42.048 mWh 42.048 mWh
2019-11-09 42.048 mWh 42.048 mWh
2019-11-10 42.048 mWh 42.048 mWh
2019-11-11 42.048 mWh 42.048 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-10-08 - 2019-10-15 1:48:11 - 1:48:11 -
2019-10-15 - 2019-10-22 3:25:56 - 3:25:56 -
2019-10-22 - 2019-10-29 1:41:53 - 1:41:53 -
2019-10-29 2:29:20 - 2:29:20 -
2019-10-30 1:49:23 - 1:49:23 -
2019-10-31 2:04:41 - 2:04:41 -
2019-11-01 - - - -
2019-11-02 - - - -
2019-11-03 - - - -
2019-11-04 - - - -
2019-11-05 - - - -
2019-11-06 2:27:44 - 2:27:44 -
2019-11-07 - - - -
2019-11-08 - - - -
2019-11-09 - - - -
2019-11-10 - - - -
2019-11-11 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 2:16:14 - 2:16:14 -

 

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‎11-12-2019 07:48 AM

HP Recommended

Hi,

In the article I suggested saving the web document as text after opening it in a browser.

 

The HTML you have provided is unfortunately of little use to either of us.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-12-2019 07:52 AM

HP Recommended

Yeah I expected it to show as a html segment, I changed it now. Is it readable enough?

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‎11-12-2019 07:56 AM

HP Recommended
@JeroenRouwhorst wrote:

Yeah I expected it to show as a html segment, I changed it now. Is it readable enough?

I don't see it at all now. It would help if you copy and pasted the text from the web document you saved as text.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-12-2019 08:01 AM

HP Recommended

Okay for some reason my reply dissapeared when I refreshed the page.
Here is the text:

 

Battery report
COMPUTER NAME LAPTOP-MQNNTSD7
SYSTEM PRODUCT NAME HP HP Pavilion Notebook
BIOS F.52 05/02/2019
OS BUILD 18362.1.amd64fre.19h1_release.190318-1202
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2019-11-1215:42:18
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME Primary
MANUFACTURER Hewlett-Packard
SERIAL NUMBER -
CHEMISTRY LION
DESIGN CAPACITY 42.398 mWh
FULL CHARGE CAPACITY 42.398 mWh
CYCLE COUNT -
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2019-11-1214:52:05 Active AC 99 % 42.048 mWh
15:08:33 Active Battery 99 % 42.048 mWh
15:08:44 Active AC 99 % 42.048 mWh
15:42:17 Report generated AC 99 % 42.048 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
2019-11-1215:08:33 Active 0:00:11 - -
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-10-08 - 2019-10-15 8:53:34 - 48:43:40 -
2019-10-15 - 2019-10-22 1:42:09 - 62:20:24 -
2019-10-22 - 2019-10-29 1:28:47 - 16:30:43 -
2019-10-29 0:14:18 - 2:31:37 -
2019-10-30 0:25:36 - 0:22:48 -
2019-10-31 0:02:16 - 3:56:24 -
2019-11-01 0:00:02 - 0:57:16 -
2019-11-02 - - 0:39:59 -
2019-11-03 - - 0:54:46 -
2019-11-04 - - 1:45:33 -
2019-11-05 - - 2:55:02 -
2019-11-06 0:01:14 - 5:04:03 -
2019-11-07 - - 7:18:13 -
2019-11-08 - - 1:53:37 -
2019-11-09 - - 0:01:32 -
2019-11-10 - - - -
2019-11-11 - - - -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2019-10-08 - 2019-10-15 35.241 mWh 35.241 mWh
2019-10-15 - 2019-10-22 36.031 mWh 36.031 mWh
2019-10-22 - 2019-10-29 40.617 mWh 40.617 mWh
2019-10-29 32.938 mWh 32.938 mWh
2019-10-30 32.938 mWh 32.938 mWh
2019-10-31 38.561 mWh 38.561 mWh
2019-11-01 42.398 mWh 42.398 mWh
2019-11-02 42.321 mWh 42.321 mWh
2019-11-03 42.048 mWh 42.048 mWh
2019-11-04 42.048 mWh 42.048 mWh
2019-11-05 42.048 mWh 42.048 mWh
2019-11-06 42.048 mWh 42.048 mWh
2019-11-07 42.048 mWh 42.048 mWh
2019-11-08 42.048 mWh 42.048 mWh
2019-11-09 42.048 mWh 42.048 mWh
2019-11-10 42.048 mWh 42.048 mWh
2019-11-11 42.048 mWh 42.048 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-10-08 - 2019-10-15 1:48:11 - 1:48:11 -
2019-10-15 - 2019-10-22 3:25:56 - 3:25:56 -
2019-10-22 - 2019-10-29 1:41:53 - 1:41:53 -
2019-10-29 2:29:20 - 2:29:20 -
2019-10-30 1:49:23 - 1:49:23 -
2019-10-31 2:04:41 - 2:04:41 -
2019-11-01 - - - -
2019-11-02 - - - -
2019-11-03 - - - -
2019-11-04 - - - -
2019-11-05 - - - -
2019-11-06 2:27:44 - 2:27:44 -
2019-11-07 - - - -
2019-11-08 - - - -
2019-11-09 - - - -
2019-11-10 - - - -
2019-11-11 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 2:16:14 - 2:16:14 -

 

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‎11-12-2019 09:19 AM - edited ‎11-12-2019 09:20 AM

HP Recommended

@JeroenRouwhorst,

Thanks. the battery looks good by the numbers of the battery-report log.

Unfortunately the numbers from the battery test you first provided  do show something  a bit different.

Primary_DesignCapacity: 5700mAh
Primary_FullChargeCapacity: 3872mAh
Primary_RemainingCapacity: 3849mAh
Primary_MaxError: 1 Primary_CycleCount: 336

That is a pretty high cycle count and difference between the design capacity and the current battery capacity in milliamp hours.. Those numbers are about the only things that tells me the battery may be nearing the end of its service life.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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