Laptop shuts down when battery reaches 65%

[MVTS13]

The battery health check and everything keeps saying that my battery is fine and normal but as soon as the battery reaches around 65% the laptop shuts down. Please help me with this issue, I've almost tried everything

[BeemerBiker]

Have you done a battery calibration?

https://support.hp.com/us-en/document/ish_2268927-1713329-16

Please run the battery report and post  the summery
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html

You can use the WindowsKey + shift + S to copy and paste a small image.

[MVTS13]

I tried calibration but through the method shown in the video link (through memory>extensive test>....)

I don't get the option of battery calibration when I only test the battery(I tried enabling it through bios but no advanced setting there to enable Battery Health Management thing....)

In conclusion: It didn't work!!

(The battery capacity keeps dropping...it was around 25k in the morning)

[BeemerBiker]

The battery report is suspicious.  The serial number should be listed.  There should also be a cycle count.  There are only 3 days shown of battery usage plus the stated design is less then what is reported.

This does not look good, you may have a counterfeit battery.

Alternately, you may need a bios upgrade if you know for a fact the battery is genuine.  Bios upgrades are dangerous.  What is your model or product ID?

Go here and put in your product id

https://partsurfer.hp.com/partsurfer/

look for part number of battery

verify your battery has the exact part number although that does not prove the battery is genuine.

[MVTS13]

Contacted the support center and they told me that the battery has aged  I need a replacement.  Thanks tho...