Laptop shuts down when power cord is removed

[Ritvik25]

I bought my HP notebook almost 2 years ago and I have had the battery replaced twice  
the battery is fully charged but whenever I remove the power cord it shuts down immediately 
I ran the support assistant's battery test and it said battery was functioning normally but calibration is needed so I went into hardware diagnostics and calibrated the battery 
even after doing that it says calibration needed
I have tried to power cycle the laptop but that didn't change anything 
I would appreciate some help regarding this issue

[Irfan_06]

Hi @Ritvik25,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test pass, Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support