Laptop shuts down when reaches battery saver

[kn33b0w]

My laptop just suddenly shuts down when it reaches battery saver although not all the time but most of the time. My laptop is more than a year old. Is the battery need replacement already?

[A4Apollo · Accepted solution]

Hi! @kn33b0w, Thanks for stopping by the HP Support Forums!

I understand your laptop is shutting down randomly.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different battery or adapter?

Is your laptop getting overheated?

Does the laptop restart or shut down when you are on the BIOS page?

Get a can of compressed air and with the laptop powered off, try blowing into the areas of the enclosure to blow out any caked dust which may be restricting air flow. If it's clogged with dust, etc. and if the air cannot flow properly the laptop might get overheated also it may power off automatically to prevent further damage to internal components.

Perform a hard reset on your PC.

To perform a power reset on a laptop with a removable battery:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.

If your laptop doesn't shut down in BIOS.

Try updating the BIOS and thermal framework drivers on your PC and check if it helps.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try the steps recommended below.

1. Use Windows shortcut keys Win + PauseBreak to open the System window.

2. Select Advanced system settings from the left column and the System Properties will pop up.

3. Choose Advanced tab and click on the button Settings in the Startup and Recovery section.

4. Disable Automatically restart under System Failure, and then click OK.

1. Right-click on the Start menu and select Power Options. You can also access to this by right click on the battery icon in the taskbar if you are using a laptop.

2. Click on the Change plan settings beside the current plan the PC is using.

3. Click on the Change advanced power settings.

4. Navigate to and expand the Processor power management.

5. Expand the Minimum processor state and set the values lower than 100%. And then click OK.

6. Modify the Put the computer to sleep setting when using power or battery. Set the time value between 1 minute and 5 hours.

7. Save the changes and reboot.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are working fine.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[kn33b0w]

Thanks for your response.I really appreciate it. I ran a battery diagnostic in HP Support Assistant and the result is that my batter is already weak. I guess that answers my question already. 

[A4Apollo]

@kn33b0w, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you mentioned you tried testing the battery and the results came back as weak.

It certainly looks like a battery issue. Replace the faulty battery on your laptop.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂