• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion Gaming - 15-ec0004nw
Microsoft Windows 10 (64-bit)

Hi after last BIOS update my laptop started to have issues.It couldn't boot and even when It was able to boot up and run windows it would BSOD randomly after few minutes.I did BIOS downgrade getting bios from hp site.But now some hardware issues happens.When I press on left side of palm rest or left side of speaker BSOD happens.(in case of palmrest (2nd pic below)screen goes blue and windows sometimes try to restart and in case of speaker( 1st pic shows moment before BSOD) screen goes black and I have to manually restart laptop.What can cause such issues.

Screenshot_20220527-184218__01.jpg

Screenshot_20220527-184300__01.jpg

3 REPLIES 3
HP Recommended

Motherboard flexion caused by mishandling. Some of the surface mounted chips can actually start to come loose and if you flex or put pressure in the exact wrong area it causes a disconnect and a BSOD. 

HP Recommended

What do you mean by mishandling laptop is on the desk for most part of its life only recently I started to use it's mobility.

Its month after warranty so I'm on my own with this problem.

Is there a way to minimize/get rid off this problem? 

HP Recommended

I don't know anything about you or how you use your laptop just telling you what I have seen with similar issues. Usually its an issue where the laptop bluescreens or cuts off when you pick it up but occasionally its when you touch it in a certain place. All I can suggest you do is run a full diagnostic test from the UEFI preboot....tap esc as you power up then F2 and run all the tests and see if you see any errors. You may not as the problem only comes when pressure is applied "just so". These are some of the most difficult and frustrating issues to try to troubleshoot. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.