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‎08-19-2019 08:18 AM

HP Recommended
Product: HP notebook Z4L84UA
Operating System: Microsoft Windows 10 (64-bit)

Diagnostic test shows failure for Power and system for the primary battery and USB port.  Test logs attached.  The laptop is out of warranty.

 

 

IMG-20190819-WA0007.jpg

 

 

IMG-20190819-WA0003.jpg

 

What could be wrong. Thanks for your help

1 REPLY 1

‎08-21-2019 11:56 AM - edited ‎08-23-2019 08:52 PM

HP Recommended

@Rkd999
Thank you for posting on the HP Support Community.

 

This is a hardware related issue and computer needs to be serviced. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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