08-05-2019 12:28 PM
My laptop is 6 years old. But it was running very smoothly until recently when it shut down abruptly in thermal shutdown. I cleaned the fan and vents. But still the problem persists. It starts normally but after some 5 minutes, it shutdown suddenly. Temperature shows 90D. One strange thing is that upon touching the laptop it doesn't feel like hot or high temperature. What should I do?
08-07-2019 03:37 PM
@dntwk Welcome to HP Community!
To resolve issues such as system temperature - 90D:
- Updating your Notebook computer BIOS
- Keeping notebook air vents clear and clean
- Increasing the efficiency of the notebook to reduce heat
- Using Windows Task Manager to identify corrupt processes
- Selecting power save settings to shut off your computer when it is not in use
((Though the header is different or the link is for another device, the steps to follow will help resolve your concern & By the end of this article all the issues should be resolved))
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
08-08-2019 05:08 AM
Now the laptop isn't starting at all. When I press the power button, power and keyboard led gets lighted but as soon as it shows hp logo, the laptop shuts down completely. No error message or anything at all. It just completely switched off. I have tried removing the battery and then pressing power button for 15 seconds as I have read somewhere here in hp forum. But it didn't work. In this condition, how would I update bios? How would I change power settings? I just can't do anything. And let me stress here that the laptop is cool. Not any kind of heat at all. My warranty has expired in 2016. What should I do?
08-08-2019 12:01 PM
@dntwk If you've done the hard/power reset by removing the battery and holding the power button for a few seconds and yet the device is no longer booting into windows, you may want to attempt a BIOS Recovery using the steps mentioned in this link: Click here,
And when the device turns on, try the below steps to try running an extensive hardware test on the device:
This works only when you've installed the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
08-09-2019 09:53 AM
Hello! Thank you for your constant support. But I am unable to recover the BIOS. Now the laptop is having a new problem. When I plug in the adapter, charging light glows bright white but as soon as I press the power ON button, the charging light gets dim and starts flashing continuously and the laptop never gets ON. This is a completely new issue. It wasn't there even yesterday. So, I am unable to perform any of the three BIOS recovery options as all of them require pressing power button for 2 to 3 seconds. I have tried removing the battery also but in vain. Battery seems to be completely discharged. I have also tried charging the battery but it seems it is not charging.
What to do now? Is my ac adapter damaged? Or battery? Or, are both of them damaged?? Please advice.
08-09-2019 11:19 PM