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‎08-13-2020 12:43 PM

HP Recommended
Product: Notebook 15bs146tu
Operating System: Microsoft Windows 10 (64-bit)

My hp laptop turns off automatically even if it has sufficient battery level .

I tried doing the power plan setting and also updated the bios neither of them helped and also tried removing battery for 15 sec and trying to turn on laptop but nothing really helped ..what could be the issue,  is it the one where cells inside battery is damaged if so then is there any way to replace those cells or have to purchase a new battery

1 person had the same question
3 REPLIES 3

‎08-13-2020 01:05 PM

HP Recommended

You want to run a diagnostic test on the battery and get the full advanced output on its condition. 

 

https://support.hp.com/us-en/document/c04700771

 

If the battery is over 2 years old then odds are it needs replacement. You do not want to even think in terms of replacing battery cells. Its pretty much a replacement of the whole battery as that would be cheaper than trying to rebuild a battery. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

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‎08-13-2020 11:33 PM

HP Recommended

i did run the diagnostic test for like 10 times  for battery and AC adapter , it shows the status of battery as OK. What could be the exact issue ?

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‎08-14-2020 08:03 AM

HP Recommended

Need advanced test results. The "OK' is like the idiot light on the dashboard of your car. Not very informative. 

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