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‎04-02-2017 09:05 PM

HP Recommended
Product: HP Notebook Model 15-ba079dx
Operating System: Microsoft Windows 10 (64-bit)

The SD card reader and the USB port on the right side of the laptop and the USB port on the left side of the laptop are not functioning. However the back USB port on the left sides works with no problems.  This has been an on going problem and the laptop has been returned to HP 3x now for this problem.  Upon getting the laptop back, the reader and ports function for 1-2 weeks and then again fail. 

 

Before contacting Support and probably having to send the laptop in again, would like to know if anyone has suggestions to fix the problem I can try myself. 

 

The reader and ports are shown in  device manager.  Have deleted and reinstalled with no success.  Have installed all updates available for the laptop. 

 

Thanks!

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2017 02:44 PM

HP Recommended

Reinstall the chipset driver and the media card reader driver.

 

The chipset driver is part of the Graphics driver softpaq.

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77477.exe

 

Media card reader driver

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75512.exe


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View solution in original post

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9 REPLIES 9

‎04-03-2017 06:44 AM

HP Recommended

Have you been connecting an unpowered USB hub to the notebook?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-03-2017 05:28 PM

HP Recommended

No.  Have only tried an SD card and USB drive. 

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‎04-04-2017 01:21 AM

HP Recommended

By USB drive do you mean a SATA hard disk that is in a hard disk enclosure?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-04-2017 10:26 AM

HP Recommended

Hi,

No, I mean the the laptop will not even recognize a usb thumb drive when inserted into the laptop usb ports.  Thanks!

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‎04-04-2017 02:44 PM

HP Recommended

Reinstall the chipset driver and the media card reader driver.

 

The chipset driver is part of the Graphics driver softpaq.

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77477.exe

 

Media card reader driver

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75512.exe


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-05-2017 05:48 PM

HP Recommended

Thank you Erico!  The drivers install took care of the problem and I will save in case it happens again.

 

 

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‎04-06-2017 03:02 AM

HP Recommended

It is good to hear that the issue is sorted.

                              🙂


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-26-2018 09:44 AM

HP Recommended

 didnt work

 

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‎09-26-2018 09:50 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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