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‎02-15-2019 08:29 PM

HP Recommended
Product: Dv6t-6100
Operating System: Microsoft Windows 7 (64-bit)

Laptop will not turn on. Battery charges and the Light on the side turns white when i press the power button, but nothing happens. No sounds coming fron the computer at all. Battery was low and when i plugged in the charger in, it made a loud pop noise, then shut off. Took apart nothing looks burnt or popped, had a guy look at the motherboard and he said it looked fine. 

1 REPLY 1

‎02-15-2019 11:13 PM

HP Recommended

@Mechanic92

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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