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HP Pavilion x360 Convertible 14-dw1000 (1W798AV)
Microsoft Windows 10 (64-bit)

Hello! My HP Pavillion 14-dw1000 won't power on after shutting down unless I take out the battery, hold down the power button, then return the battery. Right before this first happened, I'd noticed that my computer was running very slowly and I had to hold down the power button multiple times to start my computer. I'd thought it was a battery issue, but my battery life and charging is the same as always and the HP Support Assistant says my battery is normal. I also get an error on every startup saying the CMOS checksum is invalid. Does anyone know how to fix this?

1 REPLY 1
HP Recommended

Hi @weakestkakapo,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your HP laptop won't power on after shutting down, there are a few possible causes. Here are some troubleshooting steps you can take.

 

  • Check the power source: Make sure your laptop is connected to a power source and that the power source is working properly. Try plugging the laptop into a different outlet or using a different power cable.
  • Reset the laptop: Try resetting the laptop by disconnecting it from the power source and removing the battery (if possible). Hold down the power button for 15-20 seconds, then release it. Reconnect the power source and try turning on the laptop again.
  • Check the battery: If your laptop has a removable battery, make sure it is properly installed and charged. If the battery is old or damaged, it may need to be replaced.
  • Check the RAM: If the laptop's RAM is not functioning properly, it may prevent the laptop from turning on. Try removing the RAM and reinserting it. If that doesn't work, try using a different RAM module.
  • Check for hardware issues: If none of the above steps work, there may be an issue with the laptop's hardware. This could be a problem with the motherboard, processor, or other components. You may need to take the laptop to a professional for repairs.

 

In regards to the issue specifically mentioned, where the laptop will only power on after the battery is removed and reinserted, this could be caused by a hardware issue with the battery or the laptop's power management system.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.