Laptop won't power on with M.2 NVMe SSD

[MikeyP1497]

Hello Everyone, My name is Mikey.

I have a new-ish HP laptop and perfectly honest the HDD that it came with is terribly slow, so time to upgrade, right? Well I thought it was. When I install a standard SATA SSD (I've used both WD Blue 500GB SSD and Samsung 850 Evo 500GB SSD) it works great, no problems, I love it. But I want it to be faster. So I purchased a Samsung 960 Evo 250GB M.2 NVMe SSD and here is where I have problems. The laptop itself has a M.2 slot on it, the user manual even says that it can support bot SATA M.2 drives and NVMe M.2 drives, but when I put the drive in and press power. Nothing. And I mean absolutley nothing. The fans don't even spin up, which is odd as well. I can put the other drives back into the laptop and everything works the way it should, it just wont with the NVMe M.2. If I had a standard SATA M.2, I'd try that as well, but I don't have one laying around.

Here is what I have:

Model: HP 15-bs013dx

Serial: [edited]

Product:1TJ81US

BIOS: F.32

OS: Win10

Processor: i3-7100U

Memory: 8GB

Drives I've used:

Toshiba 1TB HDD (the drive it came with) = Works

Western Digital Blue SSD 500GB = Works

Samsung 850 Evo SSD 500GB = Works

Samsung 960 Evo NVMe SSD 250GB = Does not work

[iomare · Accepted solution]

Hi,

If we look on page 3 of the service manual for your product we see that the PC only supports M2 SATAIII SSDs

http://h10032.www1.hp.com/ctg/Manual/c05493257

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question.

[banhien]

@MikeyP1497

I think M.2 NVMe and M.2 SATA use 2 different protocols and the series of 15-bs0xx machines support SATA

Regards.

[MikeyP1497]

---

@iomare wrote:

Hi,

If we look on page 3 of the service manual for your product we see that the PC only supports M2 SATAIII SSDs

http://h10032.www1.hp.com/ctg/Manual/c05493257

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question.

---

I appreciate it, It was a very late night (or pretty early morning) when I was trouble shooting this. I thought I saw NVMe support, but I must be crazy, because now I don't.

[iomare]

Your welcome. I have myself many times seen or misinterpreted service manuals, for some reason especially when I am fixing smartphones. End up with loads of small screws and a headache.:smileyhappy:

I hope you will be able to replace the drive with a Sata one or make another notebook real fast.

All the best,

David

[LedZeppelin1968]

Hi, I have a similar question as MikeyP1497. I have the same model/specs as he does. I can only find an m2 ssd that has one slot but it is NVME. if I look for an m2 ssd standard SATA I only find ones that have 2 slots. I have a 1 slot with the top that looks as it has 6 contacts but the bottom has 5 contacts.  My question is do I have a "B key socket" or a "M key socket"? What ssd do I need *that only has 1 slot and is SATA* that will work with my system as a boot drive. I can only find one slot but they are all NVME and not SATA. Will my system support WD blue 3D NAND? Please help (pictures attached) thank you 

B key edge connector. OR M key edge connector.? PCI OR SATA?

[iomare]

Hi @LedZeppelin1968

The slot is the same. The M2 SATA3 drives with two "prongs"(slots) will fit in the M2 slot in your notebook. So the WD should work. I usually use M2 Samsung 860evo which has great performance. 

So no problem, you can use the "two prongs" SSDs in the slot.

Hope it helps,

David