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- HP Community
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- Laptop won't turn on, charging led blinks white 3 times

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02-17-2019 02:27 PM
The battery ran dead, plugged in the charger and it won't turn on when in the mains or charge. When you push the power button to turn it on, a white light blinks 3 times from the charging unit. Please help! Thanks
02-18-2019 06:13 PM
Thank you for joining the HP Support Community
This could be an issue with the adapter,
I suggest you try with a different charger and different wall outlet.
If the issue persists, I would personally suggest you contact our HP Support for one on one interaction.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted on further assistance. Hope that helps!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day ahead!
Raj1788
I am an HP Employee