Laptop won't turn on unless it's plugged in (HP Sepctre x360)

[taimingkoh]

Laptop is a HP Spectre x360 (13-4011TU). It is probably close to 3 years. But paying so much for it I'd expected to it to last me at least a good 5 years.

Ok so the problem is I cannot turn on my laptop without the AC charger. The laptop says "94% charging", so I shut it down and removed the charger but I cannot turn it on after that. I can only turn on the laptop only when my laptop is charging.

After an hour, I realised that my laptop is still charging at 94%. 

So I'm wondering why can't the laptop be turned on when it has 94% battery?

Attached is a picture of my never ending "94% charging".

Please help asap. I can't be bringing my charger everywhere I go.

[EddyK]

Hi taimingkoh,

I am quite confident that this is a battery issue. 

To confirm, try this:

1. On startup repeatedly hit Esc
2. Then select f2
3. Go to component tests
4. Test the Battery

You could probably easily replace the battery.

Awaiting your response,

kem579

[taimingkoh]

Hi kem579,

Did that but the system told me that it "PASSED", so now I'm running a calibration.

Attached is a snapshot of my battery details, maybe it'll help?

Thanks!

[taimingkoh]

Ok I did the calibration but the battery is still down.

[EddyK]

Hi taimingkoh,

What did the battery calibration test show? Did it just pass?

I recommend also running a battery calibration on HP Support Assistant. HP Support Assistant download here: http://www8.hp.com/ca/en/campaigns/hpsupportassistant/hpsupport.html

There's also an HP document on manual calibration here: https://support.hp.com/ca-en/document/c04700771

By the way, does the computer function normally if you pull out the AC adatper during usage after you started it up plugged in? 

Also do you perhaps have a system board test available on the UEFI Diagnostics page?

Regards,

kem579

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[pundredth]

Hi there, did you ever get this issue fixed? I'm having the exact same problem with my 3 year old HP Spectre x360. 

[Jax0n]

Hi, I'm having the same exact issue.

I've ran a batter test in both the OS and System Tests at start up.

I'm also running a System Extensive Test.

My batter shows 94% charged but when I immediately unplug the charger it shuts off instantly.

The LED charging light on the laptop is amber. I did notice it blinking white on and off every 1.5 seconds or so.