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HP Recommended
HP Envy 15t notebook
Microsoft Windows 10 (64-bit)

Hello,


My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help.

 

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Albert5

 

The hinge issue on the HP Evny is well known to HP and yet they refuse to do much, if anything, about it.  If you're in warranty, they will typically fix it free, no questions asked.  Out of warranty, however, it's like a completely different company.  They will charge wildly varying amounts, from $130 up to $300 to fix thier own design flaw.   Here's a link to a long thread that I started to update others about the issue and my dealings with HP:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M2044...

 

Hopefully, you'll find the info useful.  As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case with a much better hinge.

 

Good Luck!

View solution in original post

20 REPLIES 20
HP Recommended

@Albert5

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
HP Recommended

Thank you Danny for the quick response.

HP Recommended

@Albert5

 

The hinge issue on the HP Evny is well known to HP and yet they refuse to do much, if anything, about it.  If you're in warranty, they will typically fix it free, no questions asked.  Out of warranty, however, it's like a completely different company.  They will charge wildly varying amounts, from $130 up to $300 to fix thier own design flaw.   Here's a link to a long thread that I started to update others about the issue and my dealings with HP:

 

http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M2044...

 

Hopefully, you'll find the info useful.  As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case with a much better hinge.

 

Good Luck!

HP Recommended

Thank You all for the replies and information. My laptop hinge was fixed by HP for free.

 

HP reached out to me after my issue was posted on the forum and took care of my laptop. Thanks to my Case Manager Amanda Wildenstein who did a excellent job by  following up with me on every step and made sure the laptop was fixed and returned. Thanks to all of the HP team who helped me resolved this issue. 

 

Thanks Again.

 

HP Recommended

Excellent New, Albert5! 

 

This is the third confirmed example of HP taking care of this issue on a laptop that is OUT of warranty!  In the past, folks have had to pay up the $100-$300 (varied depeding on the tech you got) to have it fixed. 

 

I'm really hoping this signals a true change....  would be nice if HP would officially comment on it, but I don't see that happening.  For what it's worth, when HP decides they ARE going to fix something under warranty, the service is normally excellent and professional!

 

Congrats! 

HP Recommended

You should write NBC to suggest they investigate this topic.
http://www.nbcnews.com/id/40220716/

 

Also you could complain to www.ftc.gov

 

More voices complaining may get something done.

HP Recommended

Write NBC to suggest they investigate this topic.
http://www.nbcnews.com/id/40220716/

 

Also you could complain to www.ftc.gov

 

More voices complaining may get something done.

HP Recommended

This just happened to me yesterday!  I left my laptop on the kitchen table before work and came home to an upturned, opened left top corner.

 

Who do I call to help?

HP Recommended

@CindyLuNap

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.