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‎09-17-2019 09:26 PM

HP Recommended
Product: HP ENVY x360 Model 15m-bp111dx

Hi!

I've had this laptop for two years, never took it anywhere, only used at home.

But this happened yesterday. At first, It was broken off lightly, but this happened when I closed it to take a photo of the bottom (to get serial number info).

IMG_1795.jpeg

IMG_1796.jpeg

 

Please help, I need my laptop!!

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2019 07:38 AM

HP Recommended

@khayruas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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1 REPLY 1

‎09-18-2019 07:38 AM

HP Recommended

@khayruas

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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