cancel
naginsthelich Tutor
Tutor
1 0 0 9
Message 1 of 138
11,089
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

HP ENVY TouchSmart 17-j023cl N
Windows 8.1

I didn't really notice this problem until a few months after having this computer. I have been making bi-weekly payments on this wonderful laptop since fall of last year through a local Circuit World. I soon started to notice that even if I opened the laptop slowly or gently, there was this awful cracking noise coming from the computer. I had gotten used to it and assumed it was a minor thing, as I have experienced with other laptops in the past. It wasn't until I had run my hand over the left corner of the laptop that I noticed that the bottom cover had been starting to "pop out" or at least not connect itself correctly to the top cover as the right side did. 

tumblr_ni588rP2qD1u7t9rdo1_1280.jpg

 

I have never once damaged this laptop via tossing, dropping or rough handling. This computer is very expensive and takes a lot from my budget, so I have made sure to take the most absolute delicate care of this computer, including handling and virus protection. 

Unfortunately, with this computer now being excessively harder to open than it should, and the damage that I'm afraid this left hinge is causing, it has become more than just a "little" problem to me, and I fear that it will only worsen over time. I've noticed that in another forum, a customer had their HP ENVY replaced, but I'm wary that I cannot recieve the same treatment because of my purchase throught Circuit World. 
I will talk to the employees at Circuit World about getting it fixed or getting a replacement if that applies to me, but for now I'm looking to see if there is a simple, easy fix to this problem, at least one that could save time or money because the left hinge problem seems relatively easy to fix, I'm just not going to take chances with damages to my own computer. This also seems to be a problem that isn't solely happening to me, but very many other HP ENVY 17 owners. Thank you!

137 REPLIES 137
Retired
Retired
3,717 3,002 181 477
Message 2 of 138
10,936
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

@naginsthelich ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP
Reply
0 Kudos
Eques Tutor
Tutor
14 13 0 3
Message 3 of 138
10,910
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

HP Envy 15, J115TX....thats what I own and after 4 months exactly same issue...its ebing repaired though under warranty.

 

Hint: this issue can re-surface again. its a very poor hinge design.

 

i dont know what im goign to do when mine comes back from repair...may be sell it as still new and save me from the horror of contacting the unimpressive support. love this laptop otherwise but now HP is off my list forever.

Miroslaw Top Student
Top Student
6 4 0 0
Message 4 of 138
10,775
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

@D5GR,

 

I have the same, exact problem, which occured few days ago. My HP Envy has not even 10 months and the left hinge is loose now. Could you please help me fix that issue?

 

Thanks!

Reply
0 Kudos
Retired george-p
Retired
15,311 9,281 121 368
Message 5 of 138
10,762
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

Hi @Miroslaw ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Regards,
George

I work for HP
Reply
0 Kudos
praesignis Honor Student
Honor Student
2 1 0 1
Message 6 of 138
10,709
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

This just started happening to mine too! I have never dropped it or treated it roughly. It never leaves my house. Just normal usage. If this is happening to other people a lot (as it seems to be), I feel like HP should fix it for free due to poor design. What's going on? 

Retired george-p
Retired
15,311 9,281 121 368
Message 7 of 138
10,707
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

Hi @praesignis ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Regards,
George

I work for HP
Reply
0 Kudos
Taylor2795 Tutor
Tutor
9 7 0 2
Message 8 of 138
10,704
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

I am having the EXACT same issue.... HP wants to charge me over 200 to get it fixed. Have you had any luck?

Reply
0 Kudos
NickBear Honor Student
Honor Student
2 2 0 0
Message 9 of 138
10,597
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

Hi

 

This is exactly the problem I am starting to have with my Envy laptop, and the reason I came across this thread, as I was looking for answers to how the Left Hinge could just fail without any incident.

Each time I open the laptop I can feel the case on the left side being forced apart, then the LH side of the screen is slightly lower than the RH side and the two case halves have a 2.5mm gap between them.

 

Reply
0 Kudos
Retired george-p
Retired
15,311 9,281 121 368
Message 10 of 138
10,588
Flag Post
HP Recommended

Left Hinge of an HP Envy 17 Notebook "Popping" Bottom Cover

Hi @NickBear , @Taylor2795  ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Regards,
George

I work for HP
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation