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Left hand hinge tight causing an issue

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14-cm0503sa
Microsoft Windows 10 (64-bit)

Hello, my daughters laptop hinges are very tight. They have been very tight from the day we bought it for her. We were told they would slacken off the more it it is used. My issue now is that the left hand side of the laptop to the top of the keyboard the case is flexing/opening when the laptop is opened or closed. I'm worried that it will cause further damage. I have checked the warranty and it has now expired but this issues has been present since the laptop was purchased. Please can you assist?

Many thanks.  

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HP Support Agent
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Hi @Proud-Dad

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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