• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-08-2023 04:22 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
Operating System: Microsoft Windows 10 (64-bit)

A little over two years after purchasing the laptop, the left side hinge broke, caused the back cover to "pop out" and the screen to shatter. A quick search showed that this is a common issue with the HP ENVY x360

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Hinge-on-Envy-x360-Conv...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Quality-issues-with-Envy-x360-...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Breaking-hinge-on-HP-EN...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x...

The warranty expired 10/2022, but would my laptop still be eligible for repair considering this is a design flaw/manufacture issue?

Category:
2 REPLIES 2

‎05-08-2023 06:32 PM

HP Recommended

Hi @Alex1617,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎05-10-2023 04:41 AM

HP Recommended

Hello

When I access the provided link and enter my region and language (Switzerland/German) I keep getting the following error message:

"Leider können wir derzeit nicht feststellen, ob für Ihren Standort Optionen für Support-Mitarbeiter verfügbar sind. Sie können andere Ressourcen verwenden oder es später noch einmal versuchen.

Die dargestellten Ergebnisse gelten für: Schweiz / Deutsch" ("Unfortunately, we're unable to determine if support agent options are available for your location at this time."). Is there any other way to contact HP support for my region?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.