Left hinge broken HP Laptop 17-by0xxx

[SunilSr]

The left hinge of the laptop is broken, and the  left corner (where the power input is) is cracked and bulging.

The laptop was not dropped nor has it fallen. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. I am not able to close and open the laptop properly. The warranty is expired on this laptop since 6 monyths. Please help.

Product number is 3TT03UA#ABA

[asmita6658]

Hi @SunilSr

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[smudge18]

I have the same problem, but is worse on the right side. The base seems to separate from the top as the screen is moved backwards. This is the second time this has happened with this laptop

[Riddle_Decipher]

@smudge18 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[smudge18]

Somebody got back to me originally but have not heard anything for over a week. I am getting worried about mine as it has definitely got worse!

[Echo_Lake]

@smudge18

Thank you for posting back.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.