Left hinge broken

[kmkeenan]

Similar to another post in this forum - we purchased the above computer for my daughter.  And then the lcd started to get difficult to open and finally the hinge broke on the left side.  Currently its taped together in the open position and can not be closed.  We also purchased it at Costco

We are out of warranty and really just looking to see how we can replace this.  The computer itself is phenomenal and very happy with it.  Its going to get very difficult to take it to school in August if the screen is open and I would like to avoid purchasing a new computer.

Thank you,

[praveen196 · Accepted solution]

@kmkeenan Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[kmkeenan]

Thank you