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The left hinge broke one morning when I opened my laptop. I have not dropped it or forced it closed so I have no idea why it happened. I've seen many other people complain about the same thing. And to add insult to injury, the laptop randomly drops the wi-fi connection. The wi-fi is working just fine, it's the laptop.

 

I've owned this laptop just over 2 years so I understand my warranty has expired. Since this seems to be a widespread HP problem, is HP offering any compensation?

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Hi @Villager2017

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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