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AD291
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Message 1 of 2
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Flag Post

Left side of screen display base screws are broken

‎10-15-2020 06:48 PM

HP Recommended
Product: HP ENVY X360 - 15M-BP112DX
Operating System: Microsoft Windows 10 (64-bit)

I have HP laptop which had issue in left hinge. Initially It became loose and left screen was popped up. I fixed it  after pressing the screen and it was working fine. But after few days it suddenly stopped and didn't allow me to close the screen . I tried to fix it by pushing the screen and when I closed the laptop , it hit the screen and broke it. Once I checked the base screen panel then got to know that all 3 screws base are also broken . Can you please help to fix this issue? My laptop is out of warranty and it looks like this is the known issue with these type of laptops.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-16-2020 11:43 AM

HP Recommended

@AD291, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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