Lemon laptop computer

[RMKEANE]

Hello,

I recommended an HP 15-dy2703dx with a serial number of (Edited) to a good friend. I purchase and sell HP computers all of the time in my regular job to clients. Usually HP Probooks, Zbooks. I own several Zbooks personally. My friend wanted cheap on the first HP that I recommended to him a few years back. I recommended and purchased for him an HP that had an AMD processor in it. That did not turn out well when the graphics chip went bad a couple of years later. This time I went with an Intel based machine thinking that I could save face and recommend a machine that would be better for them.  He was hospitalized for two weeks, the machine was working when he left. He got home the machine will not turn on. No post no boot nothing.  I have seen complaints on this model and wonder how I can get some sort of assistance with this from HP. 

Are there any recommendations? I moved his drive over to a Toughbook that I own in the meantime, but I would like to get it back and get the egg off of my face. 

[VikramTheGreat]

Hi @RMKEANE,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and for trusting HP with your recommendations, especially when it’s for a close friend. I can genuinely understand how frustrating and disappointing this situation must feel, especially after carefully choosing an Intel-based system this time around, hoping to turn the page from the experience. It’s tough when something you believed would offer peace of mind lets you down — and even more so when someone you care about is relying on it after a difficult time in the hospital.
 

Based on your description — no power, no post, no boot — it does sound like there could be some issue with the device. Please try the steps below and let me know if this helps.
 

1. Check for any signs of life:
   • Remove the battery (if removable) and disconnect the AC adapter.
   • Hold down the power button for 15–20 seconds to drain residual power.
   • Plug in only the power adapter and try turning it on.
   • Check for any faint LED lights, fan spins, or keyboard flashes.

Also, try a BIOS restore on the Pc and see if this helps.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[RMKEANE]

Hi Vikram,

The machine is dead. The power supply is OK as I tested it on one of the many other HP machines I own. There is no charge light, or light of any kind near the power supply jack. The other tricks have been performed. I am an IT specialist, have been for a long time. Too long to admit. 

From what I am reading this model is notorious for this type of failure. I don't feel that the power jack is at fault because it is solid as a rock when plugging into it. The machine should run without a battery in it, and it does not. No post routine and no indicators on the motherboard if there are any on this model.

**bleep** Keane

[zoey7886]

Hi @RMKEANE, 

I see you were interacting with @VikramTheGreat however, he's away for now and I'd love to help you out.

Welcome to the HP Support Community! 

We're here to help you tackle that laptop! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,