Light on mute button no longer working.

[JohnnyPanic]

Hi,

I had another update from HP the other day. However, since then, although the mute button works fine, the light to indicate whether it's turned on or off isn't working. I've asked this before and was told to download the HD Audio installer, however since then the URL link to download it no longer functions. Is there a more recent link where I can download this and solve this issue? Thanks

NOTE: My device just says I´m on windows 10. Not sure if it's 32 or 64 bit.

[JohnnyPanic]

Can anyone help? Still not had any solution to this. Thanks

[KrazyToad · Accepted solution]

@JohnnyPanic

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JohnnyPanic]

@KrazyToad Thanks for that. I've downloaded the support assistant and checked for updates - I´m all up to date. Likewise, I've also checked for windows updates in the 'settings' option, and again, I am up to date. The light currently seems to be working, although it did flicker to life  couple of days ago prior to downloading today, but I'm concerned that, like before it could turn off after another update. Will the RealTek Audio installer help as advised before do you think? I'll do whatever I can to make sure the thing continues to work. Do you advise downloading that also to be sure. If so do you have a link? Thanks.

[KrazyToad]

You can download the Audio Driver and check if the issue persists

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96883.exe

[JohnnyPanic]

@KrazyToad

That's great, thank you so much. I really appreciate all the help you've given!

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help