Little bit of lower case poped out and doesn't snap right in spectre x360 14

[ptaku007]

Hi. I bought used spectre x360 14 from 2022. After 2 weeks of use lower case poped out rignt next to usb port. I tried to snap it back into it's place but I just can't. I tried many times but it seems that something blocks it from snapping back.   

[erico]

If you have the option to do so, take it to the seller and get your money back.

If that is not an option, take it to a laptop shop and ask them to fix the issue. 

[ptaku007]

I just want to find the cause of this issue. Knowing hp, it may be battery. It has 225 cycles. It's not a lot, but lipos can be unpredictable. Even if I had option to return this laptop, it war a great deal in my country. Also, I still have warranty so if this issue is covered by it, then I will use it.

[erico]

The laptop's battery is not a LiPo. It is a lithium Ion battery.  They are not the same.

255 cycles is actually quite a few.

What is the born on date for the battery?

[ptaku007]

I don't know where to check it. I know that I can disassemble it and check on the battery itself, but I don't have required tools to do so, and also I don't want to void warranty.

[erico]

It is rare for used laptops to come with a warranty.

Is it a refurbished laptop?

[ptaku007]

No, it is not refeb. I bought it used with extended hp warranty ( As i remeber it was called "care" package)

[erico]

Start a warranty repair case if you have an active warranty. You will need to provide HP with the laptop's serial number.