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‎11-19-2020 12:39 PM - edited ‎11-19-2020 12:48 PM

HP Recommended
Product: HP Notebook - 17
Operating System: Microsoft Windows 10 (64-bit)

While opening my Notebook, it felt slightly difficult to open and the plastic base cracked and the locked hinge popped out, causing the plastic casing around the screen to pop off as well, leaving my entire screen just dangling by a wire attached to the base of the Notebook. I've seen this issue in several, several community support posts when I searched today, but they all are locked with no solutions posted to the topic. When I go to the HP Parts Surfer for my laptop, the parts that I need either show "N/A" or when I add them to the cart and go to checkout, it says the part is not orderable. What can I do?? This is my only PC for my remote job that is entirely online. HELP!

1 REPLY 1

‎11-30-2020 11:01 AM

HP Recommended

@mdomec7310

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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